Last Updated: August 15, 2026
Hemtor (“Hemtor”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, submit an enquiry, request a free assessment or trial class, or use our tutoring services.
1. Information We Collect
Depending on how you interact with Hemtor, we may collect the following information:
Information you provide to us
- Name of the parent, guardian, or prospective student
- Email address
- Mobile or WhatsApp number
- Information about the course or subject you are interested in
- Academic programme or level, such as IBDP Physics SL or HL
- Preferred contact time or other information you voluntarily provide when making an enquiry
- Any other information you choose to provide when communicating with us
Information collected automatically
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser and device information
- Pages visited and interactions with our website
- Date and time of visits
- Referral or campaign information
This information may be collected through cookies, analytics tools, advertising technologies, and similar technologies.
2. How We Use Your Information
We may use the information we collect to:
- Respond to your enquiries and requests
- Contact you regarding the course or tutoring service you have expressed interest in
- Schedule assessments, consultations, or trial classes
- Provide and manage our tutoring services
- Understand your academic requirements and recommend appropriate courses
- Communicate with you through phone, email, WhatsApp, or other communication channels you have provided
- Improve our website, services, courses, and customer experience
- Measure the effectiveness of our marketing and advertising campaigns
- Maintain records relating to enquiries and service interactions
- Comply with applicable legal and regulatory requirements
We will use personal information only for purposes that are reasonably connected with the purpose for which it was collected or otherwise permitted by applicable law.
3. Information Collected Through Meta Lead Ads
If you submit your information through an advertisement or lead form provided by Meta Platforms, Inc. or its related services, such as Facebook or Instagram, the information you choose to submit may be shared with Hemtor.
This may include your name, phone number, email address, and other information requested in the relevant lead form.
Hemtor will use this information to respond to your enquiry and provide information about the tutoring service or free assessment/trial class for which you submitted the enquiry.
We do not sell personal information collected through lead generation forms.
4. WhatsApp and Other Communication Channels
If you choose to contact Hemtor through WhatsApp, phone, email, or another communication channel, we may process the information exchanged through that channel for the purpose of responding to your enquiry and providing our services.
The use of WhatsApp and other third-party communication services may also be subject to the privacy policies and terms of those respective service providers.
5. Marketing Communications
Where permitted by applicable law, we may contact you regarding courses, assessments, trial classes, educational services, or related offers that may be relevant to your enquiry.
You may request that we stop sending marketing communications at any time by contacting us using the details provided below.
6. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Operate and improve the website
- Understand how visitors use our website
- Measure advertising and marketing performance
- Improve user experience
- Understand the effectiveness of our campaigns
Third-party services such as analytics or advertising platforms may process information collected through these technologies in accordance with their own privacy policies.
7. Sharing of Personal Information
We may share personal information with trusted service providers and technology partners where necessary to operate our business and provide our services.
These may include providers supporting:
- Website hosting and infrastructure
- Analytics
- Advertising and campaign measurement
- Customer communication
- Email and messaging
- Lead management and CRM services
We do not sell your personal information.
Where personal information is shared with service providers, we take reasonable steps to ensure that the information is handled appropriately and for the purposes for which it was collected.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain appropriate business records, resolve disputes, comply with legal obligations, or otherwise as permitted by applicable law.
When personal information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable legal or legitimate business requirements.
10. Your Rights and Choices
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- Request information about the personal data we process about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Request information about how your personal information is being used
- Raise a complaint regarding the processing of your personal information
To exercise your rights or make a privacy-related request, please contact us using the details below.
11. Children’s and Students’ Information
Hemtor provides educational services to students, including students who may be under the age of 18.
Our advertising lead-generation campaigns are intended for parents, guardians, or other adults where required by the applicable platform rules.
Where information relating to a student is provided by a parent or guardian, we process that information for the purposes of providing or assessing the requested educational services and in accordance with applicable law.
We do not knowingly use Meta Lead Generation Features to collect personal information directly from minors.
12. Third-Party Websites and Services
Our website, advertisements, or communications may contain links to third-party websites or services.
Hemtor is not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review the privacy policies of those services before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
The updated version will be published on this page with the revised “Last Updated” date.
14. Contact Us
If you have questions about this Privacy Policy, your personal information, or wish to exercise an applicable privacy right, please contact us:
Hemtor
Email: veera@hemtor.com
Phone: +91 82474 59519 / +91 90521 66491
Website: Home
Privacy enquiries: veera@hemtor.com
By submitting your information through a Hemtor enquiry form, website form, or applicable advertising lead form, you acknowledge that you have been provided with information about how Hemtor may process your personal information as described in this Privacy Policy.